The Team Member Experience
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Restaurant Director
Full Time • North Haven
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
COMPENSATION & DETAILS
- Competitive salary commensurate with experience
- Full-time exempt; availability required across all dayparts
- Reports to: Owner-Operator/ Executive Director
- Direct Reports: Leadership Team (Team Leaders & Area Operators)
ABOUT THE ROLE
The Director is the most senior operational leader in the restaurant. This person owns the full business — people, quality, sales, and financial performance, and is the defining force behind the culture, standards, and trajectory of Chick-fil-A North Haven.
This is not a role for someone who manages from a distance. You will be on the floor, in the details, and in the lives of the people you lead. The right candidate leads with vision, develops others relentlessly, and holds the restaurant to a standard of excellence that guests and team members both feel.
WHAT YOU'LL DO
- Vision & Strategy Execute the Operator's vision while driving your own Individual Development Plan (IDP) and building IDPs for all leaders. Collaborate with the leadership team to set short- and long-term goals and create actionable plans to achieve them.
- People & Development Recruit, select, coach, and develop talent at every level. Oversee the growth of middle managers, emerging leaders, ambassadors, and contributors. Implement individualized training, coordinate feedback for new team members, and model the Winning Hearts Everyday strategy every shift.
- Quality & Guest Experience Own food safety, speed of service, and guest experience metrics. Leverage RQA, ROE, and CEM tools to drive continuous improvement. Ensure all facilities and equipment are operational and that food safety standards exceed FDA and local code requirements.
- Sales & Brand Growth Partner with the Operator and RMD to grow customer count, check average, and outside sales. Support the execution of the marketing plan and build heightened brand awareness within the trade area.
- Financial Return: Oversee spending across all variable P&L expense lines. Drive continuous improvement in fiscal ROI. Ensure cash management best practices are followed and that change funds are counted every day.
WHO YOU ARE
- A teacher at heart — energized by developing people, not just directing them
- Operationally sharp and detail-oriented in a fast-paced, high-volume environment
- A clear communicator who gives honest feedback and holds high standards with genuine care
- Someone who owns outcomes, not just processes
- Experience leading multi-level teams in a restaurant or hospitality setting
- Deeply aligned with Chick-fil-A's values and the culture of this specific location
QUALIFICATIONS
- 3+ years in a senior leadership role in a restaurant environment (required)
- Experience managing and developing other leaders (required)
- Proficiency with operational tools and financial reporting (preferred)
- ServSafe certification or willingness to obtain (preferred)
- Chick-fil-A system experience is a plus, but not required
WHY CHICK-FIL-A NORTH HAVEN
- Be part of a leadership team that takes development seriously — yours and everyone else's
- Access to training, tools, and Operator investment in your long-term growth
- A workplace culture built on care, accountability, and genuine community
- Competitive compensation with performance-based growth potential
- The opportunity to leave a lasting impact on the people you lead
Compensation: $25.00 - $32.00 per hour
Our founder, Truett Cathy, always said, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities we serve.” While we are a nationwide quick-service restaurant, here at Chick-fil-A North Haven, we care, first and foremost, for the guests we serve and the people on our team. We strive to serve our guests with professionalism, kindness, and authenticity. Our team comprises diverse individuals who desire to serve those around them regardless of their position. If you are looking for a place to learn new skills and grow as a leader, this is the place for you!
(if you already have a resume on Indeed)
Or apply here.
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Opportunity for Advancement
There is always room for growth. We offer several advancement opportunities no matter what position you're originally hired for.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
Free Food & Employee Discount
Our employees receive a free meal while they are on shift and a discount for meals while they aren't on shift.
Dave Ramsey Financial Wellness Program
Free subscription to Smart Dollar, which is a Dave Ramsey financial wellness program. Following 7 baby steps, team members can learn how to get out of debt, save for the future, and retire with confidence.
Tuition-free Education
Partnership with Point University offers individuals an opportunity to pursue higher education tuition-free. Through this collaboration, aspiring students can now access quality education and unlock their potential without the burden of tuition costs.