The Team Member Experience
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Shift Leader - Front of House
North Haven
Shift Leader - Front of House
Full Time • North Haven
Responsive recruiter
Benefits:
- Leadership Development
- Free uniforms
- Health insurance
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
Lead the Shift. Develop People. Drive Excellence.
As a Front of House Shift Leader, you’ll be at the center of the action, leading the team, creating an exceptional guest experience, solving problems in real time, and helping the restaurant perform at its best.
This is more than running a shift. It’s an opportunity to build leadership skills, develop people, learn how to operate a multi-million-dollar business, and make a measurable impact every day.
If you’re energized by people, motivated by goals, and ready to take your leadership to the next level, this role is built for you.
What You’ll Do
Lead the Shift
- Lead Front of House, Drive-Thru, and guest experience operations.
- Game-plan each shift and position the team for success.
- Set clear goals and expectations through daily huddles and communication.
- Monitor speed of service, hospitality, accuracy, and overall performance.
- Make real-time decisions to keep the restaurant running smoothly.
- Ensure opening, closing, breaks, cash handling, cleanliness, and safety standards are executed consistently.
Develop People
- Coach Team Members and Leaders through clear, consistent feedback.
- Build a culture of growth, product knowledge, excitement, generosity, and stewardship.
- Identify and develop emerging leaders.
- Support training, onboarding, and hiring efforts.
- Recognize great performance and address opportunities for improvement.
- Create an environment where people feel empowered to learn, contribute, and grow.
Drive Performance
- Use sales, labor, customer experience, and operational data to identify opportunities.
- Hold yourself and the team accountable to goals and standards.
- Improve systems, efficiency, and execution through LEAN and stewardship practices.
- Bring solutions and new ideas to the leadership team.
Protect the Standard
- Uphold Chick-fil-A standards, policies, and the restaurant’s vision.
- Maintain food safety, cleanliness, cash, and operational standards.
- Lead with integrity, accountability, and a servant-leadership mindset.
Who We’re Looking For
We’re looking for an emerging leader who is ready for more responsibility and excited to grow.
The ideal candidate brings:
- 2–4 years of leadership experience, preferably in hospitality, food service, retail, or another fast-paced environment.
- A college degree or significant progress toward one is preferred.
- Strong communication, organization, and time-management skills.
- Strong problem-solving and analytical abilities.
- The confidence to coach, give feedback, and lead difficult conversations.
- A goal-oriented, self-directed, and results-focused mindset.
- The ability to thrive in a fast-paced environment.
- A genuine passion for developing people and building relationships.
- The willingness to master every position in the restaurant.
- Unquestionable integrity and a servant-leadership mindset.
Why Work Here?
Choosing where you work matters. Here’s why our team is a place you can grow, belong, and succeed:
- We Launch: Personalized development plans, leadership programs, and stretch opportunities help you turn your potential into your next level of leadership.
- We Equip: Modern tools, hands-on training, streamlined systems, and consistent feedback give you what you need to succeed.
- We Listen: Your voice matters. We create intentional opportunities for feedback, connection, and support.
- We Invest: From competitive pay and meaningful benefits to free education, retirement plans, certifications, and leadership development, we invest in your future.
- We Reward: We celebrate growth and hard work through appreciation events, scholarships, bonuses, milestones, and everyday recognition.
Ready to Lead?
This role can be a career path or a launchpad.
You’ll gain real experience leading people, solving business challenges, and operating a multi-million-dollar restaurant—skills you can build on here or take with you into your next career.
If you’re ready to grow your leadership, work alongside ambitious people, and be held to a high standard while pursuing excellence every day, we want to meet you.
Compensation: $23.00 - $26.00 per hour
Our founder, Truett Cathy, always said, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities we serve.” While we are a nationwide quick-service restaurant, here at Chick-fil-A North Haven, we care, first and foremost, for the guests we serve and the people on our team. We strive to serve our guests with professionalism, kindness, and authenticity. Our team comprises diverse individuals who desire to serve those around them regardless of their position. If you are looking for a place to learn new skills and grow as a leader, this is the place for you!
(if you already have a resume on Indeed)
Or apply here.
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Opportunity for Advancement
There is always room for growth. We offer several advancement opportunities no matter what position you're originally hired for.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
Free Food & Employee Discount
Our employees receive a free meal while they are on shift and a discount for meals while they aren't on shift.
Dave Ramsey Financial Wellness Program
Free subscription to Smart Dollar, which is a Dave Ramsey financial wellness program. Following 7 baby steps, team members can learn how to get out of debt, save for the future, and retire with confidence.
Tuition-free Education
Partnership with Point University offers individuals an opportunity to pursue higher education tuition-free. Through this collaboration, aspiring students can now access quality education and unlock their potential without the burden of tuition costs.