The Team Member Experience
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Front of House Resturant Leadership
Full Time • North Haven
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Tuition assistance
- Vision insurance
- Wellness resources
Position Overview
The Front of House (FOH) Operations Manager at Chick-fil-A North Haven plays a critical role in leading daily operations, developing team members, and delivering an exceptional guest experience. This leader oversees FOH execution, drives performance, and ensures operations align with brand standards and strategic goals.
Key Responsibilities
- Lead the day-to-day FOH operations, including drive-thru, front counter, and dining room.
- Develop and execute shift game plans to ensure smooth, efficient operations
- Lead daily huddles to align the team on priorities and goals
- Oversee FOH opening/closing procedures to ensure brand and operational standards
- Participate in monthly operational meetings and quarterly leadership development sessions
- Manage call-outs and ensure proper shift coverage
- Conduct performance evaluations and provide clear, actionable feedback
- Address disciplinary matters professionally in partnership with HR
- Monitor labor, sales, CEM, and other key performance metrics
- Ensure FIFO and LEAN practices are followed
- Oversee catering preparation, accuracy, and on-time execution
- Maintain cleanliness and presentation of all FOH areas, including front counter, drive-thru, and exterior spaces
- Ensure breaks are run on time and in accordance with company procedures
- Report low inventory levels and equipment issues to the Facilities Director
- Support on-the-job training and reinforce operational standards and policies
What Success Looks Like
A successful FOH Operations Manager runs smooth, well-organized shifts where the team feels supported, guests receive outstanding hospitality, and operational goals are consistently met.
Core Competencies
- Servant Leadership: Leads with humility, supports the team, and is willing to step into any role
- Strategic Problem-Solving: Adaptable, proactive, and able to assess and respond to operational needs
- Communication: Clear, confident, and consistent in all interactions
- Care & Accountability: Knows team members personally, provides coaching and feedback, and holds standards with consistency
Requirements
- 18 years of age+
- Bachelor's degree in operations management, business administration, or a related field.
- Proven experience in operations management, including leadership roles.
- Strong strategic thinking and decision-making abilities.
- Excellent interpersonal and communication skills.
- Analytical mindset with a focus on data-driven decision-making.
- Ability to manage multiple priorities and adapt to changing circumstances.
- Proficiency in project management and process improvement methodologies.
Culture of Chick-fil-A North Haven
At Chick-fil-A North Haven, we believe every person matters. We are committed to treating all guests and team members with honor, dignity, and respect by genuinely caring about who they are and how they’re doing. Our culture is rooted in service, compassion, and connection, and we strive to live out Chick-fil-A’s vision of being the most caring company by knowing people and nourishing our guests, our team, and our community.
At Chick-fil-A North Haven, we believe every person matters. We are committed to treating all guests and team members with honor, dignity, and respect by genuinely caring about who they are and how they’re doing. Our culture is rooted in service, compassion, and connection, and we strive to live out Chick-fil-A’s vision of being the most caring company by knowing people and nourishing our guests, our team, and our community.
At the same time, we believe in hard work and high standards. We know people thrive in environments where they are challenged, pushed outside of their comfort zones, and held accountable to clear expectations. We are not laid-back—we are professional, supportive, growth-minded, and committed to helping our team members become the best versions of themselves.
Compensation: $22.00 - $26.00 per hour
Our founder, Truett Cathy, always said, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities we serve.” While we are a nationwide quick-service restaurant, here at Chick-fil-A North Haven, we care, first and foremost, for the guests we serve and the people on our team. We strive to serve our guests with professionalism, kindness, and authenticity. Our team comprises diverse individuals who desire to serve those around them regardless of their position. If you are looking for a place to learn new skills and grow as a leader, this is the place for you!
(if you already have a resume on Indeed)
Or apply here.
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Opportunity for Advancement
There is always room for growth. We offer several advancement opportunities no matter what position you're originally hired for.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
Free Food & Employee Discount
Our employees receive a free meal while they are on shift and a discount for meals while they aren't on shift.
Dave Ramsey Financial Wellness Program
Free subscription to Smart Dollar, which is a Dave Ramsey financial wellness program. Following 7 baby steps, team members can learn how to get out of debt, save for the future, and retire with confidence.
Tuition-free Education
Partnership with Point University offers individuals an opportunity to pursue higher education tuition-free. Through this collaboration, aspiring students can now access quality education and unlock their potential without the burden of tuition costs.