The Team Member Experience
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Front of the House & Drive Thru Operations Manager
Full Time • North Haven
Responsive recruiter
Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Profit sharing
- Tuition assistance
Role Summary
The FOH Operations Manager is responsible for overseeing the daily operations of the front-of-house (FOH), ensuring efficiency, customer satisfaction, and compliance with company policies. This role involves managing staff performance, enforcing operational procedures, and maintaining a high standard of cleanliness and hospitality.
General Responsibilities:
- Responsible for the day-to-day operations of the shift, including the Dining Room, Drive-Thru, carry-out business, and third party.
- Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
- Foster a culture of hospitality by ensuring every guest feels genuinely welcomed, valued, and cared for throughout their experience.
- Maintain vision alignment with the Operator and the leadership team
- Ensure stewardship systems are taking place throughout the restaurant
- Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
- Oversee cash handling procedures, ensuring accuracy and security.
- Monitor and analyze key performance metrics such as labor costs, sales reports, and customer experience data (CEM).
- Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.
- Conflict resolution skills and ability to make things right for guests who experience problems
- Mastery of knowledge and skill of team member positions throughout the Front of House opperations, including order taking, bagging, desserts, and beverage making. Skills:
- Strategic thinker, Goal-oriented, Tech-savvy
- Great communicator both in handling difficult situations and a diverse team.
- Mature, dependable and results-oriented
- Ability to work in a team environment
- Strong project/time management skills
- Proven history of consistently performing at a high level
- Servant spirit with strong sense of stewardship
Preferred qualifications:
- Bachelor's degree or above, preferably in a business or hospitality
- Experience as a leader food service operations
Compensation: $20.00 - $25.00 per hour
Our founder, Truett Cathy, always said, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities we serve.” While we are a nationwide quick-service restaurant, here at Chick-fil-A North Haven, we care, first and foremost, for the guests we serve and the people on our team. We strive to serve our guests with professionalism, kindness, and authenticity. Our team comprises diverse individuals who desire to serve those around them regardless of their position. If you are looking for a place to learn new skills and grow as a leader, this is the place for you!
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Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Opportunity for Advancement
There is always room for growth. We offer several advancement opportunities no matter what position you're originally hired for.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
Free Food & Employee Discount
Our employees receive a free meal while they are on shift and a discount for meals while they aren't on shift.
Dave Ramsey Financial Wellness Program
Free subscription to Smart Dollar, which is a Dave Ramsey financial wellness program. Following 7 baby steps, team members can learn how to get out of debt, save for the future, and retire with confidence.
Tuition-free Education
Partnership with Point University offers individuals an opportunity to pursue higher education tuition-free. Through this collaboration, aspiring students can now access quality education and unlock their potential without the burden of tuition costs.